Refund Policy

Last updated: October 5, 2026

If Screen Loft isn't right for you, you can get a full refund within 14 days of any charge — your first payment or any renewal, monthly or yearly. No questions asked.

How to request a refund

Our reseller Paddle processes all refunds. Use the link in your Paddle receipt, visit paddle.net, or email us at hello@screenloft.app with the email you paid with, and we'll arrange it.

What happens next

• You get the full amount back, including tax, to your original payment method.
• It usually arrives within 5–10 business days, depending on your bank.
• The refunded subscription ends and exporting stops. Your recordings and projects stay on your Mac.

After 14 days

Charges older than 14 days aren't refundable, except where the law requires it or Screen Loft didn't work as described — in that case, email us and we'll sort it out.

Cancelling instead

To stop future charges without a refund, cancel from Manage billing in the app. You keep access until the end of the period you paid for.

Please contact us before a chargeback

A refund request is faster than a bank dispute and gets you the same result. We may decline refunds for repeated purchase-and-refund cycles that look like abuse.

This policy is in addition to, and doesn't limit, your statutory rights as a consumer, including any right of withdrawal. See also the Terms of Service.